Refund & Cancellation Policy

Current status: nothing is billed

Joining the KoFound waitlist is free. Contacting us is free. As of the date above, this site does not charge any fee, take any payment, or process any transaction — so there is nothing to refund or cancel today. If you were charged anything by someone claiming to represent KoFound outside of our future, official billing flow, please contact us immediately at hello@kofound.app.

How billing will work once the marketplace launches

Per our Pricing page, KoFound's intended model charges brands a platform fee only on a sale that has already happened and been confirmed by the brand — there is no upfront cost, no subscription, and nothing charged on a click, cart, or unconfirmed order. When this goes live, all payments will be processed through a licensed payment gateway for Pakistan.

Refunds, once billing is live

Once live transactions begin, the following will apply:

• Charged in error. If a fee is charged that does not correspond to a real, confirmed sale, we will refund it in full once verified.
• Duplicate charge. If the same fee is charged more than once for the same sale, the duplicate will be refunded in full.
• Disputed sale. If a brand disputes that a sale underlying a fee was genuine, we will investigate against Shopify order data and refund the fee if the sale cannot be verified.

Approved refunds will be returned to the original payment method through our payment gateway. Processing time depends on your bank or card issuer and the gateway's own settlement timelines; we will confirm an estimate when a specific refund is approved.

Cancellations

Because the intended model has no subscription and no upfront cost, there is nothing to “cancel” in the traditional sense — a brand simply stops creating new affiliate offers, and no further fees are charged. If a future version of KoFound introduces any subscription or recurring charge, this section will be updated to state the exact cancellation process and any notice period before that feature launches.

How to request a refund

Once billing is live, email hello@kofound.app with the transaction details and the reason for the request. We reply to every message ourselves and will confirm the outcome in writing.

Contact

KOFOUND
Maqqi Square, 4th Floor, Shoe Market, Flat No. 3, Block A, Karachi, Pakistan
hello@kofound.app